Return conditions supplement the general terms and conditions of sale of the private limited liability company SOLLIT BV with trading name Nymph, a company with registered office located in Belgium, 9900 Eeklo, Zonnebloemstraat 17, registered in the Crossroads Bank for Enterprises with company number 0793.938.664 and VAT number BE 0793.938.664, with telephone number 0495/50.63.99. The general terms and conditions of sale remain additionally applicable to this.
If the Buyer on the basis of the general terms and conditions of sale If you have the option to return purchased goods, exercising your right of withdrawal or for other valid reasons, the following conditions must be observed:
1. If the Buyer wishes to exercise their right of withdrawal, they may do so, without giving reasons, within fourteen (14) calendar days. This may be the case upon receipt of a damaged or incorrect product, or for any other reason why they are dissatisfied with their order.
2. The starting point of the period for exercising the right of withdrawal may vary.
The following rules apply:
– If the delivery is a single Product, the term commences on the day after the Buyer receives the Product.
– If the delivery relates to multiple Products that are delivered on separate days, the term commences on the day after the Buyer has received the last Product ordered.
– If the delivery relates to a Product over a specific period, the term commences on the day following the day on which the Buyer received the first delivery of the Products.
3. India Nymph the Buyer has not provided the legally required information regarding the Buyer's right of withdrawal, the Buyer will have twelve (12) months to withdraw from the Agreement from the day after the end of the aforementioned initial period of fourteen (14) days. If Nymph If the Buyer has provided the legally required information regarding the Buyer's right of withdrawal within the aforementioned period of twelve (12) months, the Buyer has fourteen (14) days to withdraw from the Agreement from the day after the Buyer has provided the information Nymph has received.
4. The Buyer must inform us of his decision to withdraw or any other reason for returning the goods. Nymph share:
– Either via the Buyer's account on the Website,
– Either by clicking on a link specifically provided for this purpose, which the buyer can find in the confirmation email that Nymph has shipped to the Buyer;
The Buyer may also use the model of cancellation form
5. In case of any return, the Buyer must return the Products to Nymph without undue delay and in any event not later than fourteen days after dispatch of the notice of revocation/return to NymphThe Products must be returned to Nymph Will be shipped in the same manner in which the Buyer received the Products. The goods must be returned in their original condition and packaging, with all accessories supplied, including leaflets, manuals, and/or other documentation.
6. Shipping costs are at the expense of Nymph if a problem has occurred during the processing and delivery of your order that is due to Nymph attributable to the Buyer, unless the Buyer has chosen a more expensive delivery method than the proposed standard delivery method. If this is not the case, the direct costs of return will be borne by the Buyer.
Nymph reserves the right to defer the refund until receipt of the returned Product.
7. In case of revocation or other valid reason for return:
shall Nymph refund any amounts already paid by the Buyer for the Products upon receipt of the Products. Nymph However, we may reduce the refund to take into account any diminished value of the Products if this was caused by the Buyer handling them in a way which would not be permitted in a shop.
Nymph will make all refunds within a reasonable time after receipt of the Products.
Nymph will refund the Buyer to the credit or debit card the Buyer used to pay.
Nymph has the right to refund the Buyer with vouchers if the Buyer has used vouchers to pay for the Products.
8. The order of the following Goods does not give the right of withdrawal and cannot be returned on other grounds:
– Products that have been used, the packaging has been opened, goods of which the seal has been broken or which have been damaged after delivery and which cannot be returned for reasons of hygiene or health protection;
– Goods manufactured to the Buyer’s specifications or clearly personalized;
9. Returns must be sent by carrier. The Customer will receive the return label by email or can access it through their personal profile on the Website. The return label must be affixed to the packaging of the Products the Customer wishes to return.
10. In the event of a valid and legally correct use of the above-mentioned right of withdrawal, Nymph within fourteen (14) calendar days ensure the repayment of the amount paid by the Buyer to Nymph paid amount, using a payment method of her choice that is generally accepted internationally.
11. If you have any further questions or complaints regarding a defect in the delivered Products, an inaccuracy in the quantities, or an incorrect reference compared to the order confirmed on the Site, you can always reach our customer service at the following contact details:
Email: support@nymph.be
Tel. no.: +32 495/50.63.99
You can find further information in our general terms and conditions of sale.
Revocation Form
(only fill in and return this form if you wish to revoke the agreement)
Aan Nymph with address in Belgium, 9900 Eeklo, Zonnebloemstraat 17, with enterprise number 0793.938.664, with email address support@nymph.be