Terms and Conditions

The identity and details of the seller, with whom an ‘agreement’ is concluded (to which these terms and conditions apply) are as follows:Name of private limited company: SOLLIT BV with trade name: Nymph VAT number: BE 0793.938.664 Registered office: Belgium, 9900 Eeklo, Zonnebloemstraat 17 Telephone number: 0495/50.63.99 E-mail: support@nymph.be Availability: from 9 am to 6:00 pmThe present terms and conditions of sale apply to the exclusion of all other terms and conditions (including those of the Client) for the products offered for sale by Nymph on this website.Article 1: General provisionsThe e-commerce website of Nymph, a private company with the name SOLLIT BV and trade name Nymph with registered office at Zonnebloemstraat 17, 9900 Eeklo, VAT BE 0793.938.664, offers its customers the opportunity to purchase the products from its webshop online.Article 2: PriceAll stated prices are expressed in EURO, always including VAT and all other duties or taxes that are obligatory to be paid by the Customer.If delivery, reservation or administrative costs are charged, this will be stated separately.The indication of price refers exclusively to the articles as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.The offers and prices of the Products are only valid on the date the order is placed. Nymph reserves the right to change prices and offers on the Website at any time. They can be changed at any time on the Website without prior notice.The prices stated at the end of the ordering process represent the total prices, including all taxes, as well as delivery costs and any other costsArticle 3: OfferDespite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind Nymph. Nymph is only bound to an obligation of means with regard to the correctness and completeness of the information provided. Nymph is in no way liable in the event of manifest material errors, typesetting or printing errors.If the Customer has specific questions about, for example, sizes, colour, availability, delivery time or delivery method, we request that the Customer contact our customer service in advance.The offer is always valid while stocks last and can be adjusted or withdrawn by Nymph at any time. Nymph cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.Article 4: Online purchases4.1 To order a product online, the customer must add it to his shopping cart and press the button continue to checkout. He fills in his customer details and chooses the payment method. Finally, to complete the order, the customer must tick the box to agree to the terms and conditions and press the button labeled ‘Place order’ and make the payment (unless payment by bank transfer).4.2 The prices stated at the end of the ordering process are the total prices, including all taxes, as well as delivery costs and any other costs.The Customer has the choice between the following payment methods:
    • by bank transfer to account number BE87 7340 5968 2994
    • via credit card
    • via bank card
    • through paypal
    • via iDeal
    • through Klarna
4.4 The catalog with products and their description that can be found on nymph.be does not in itself constitute an offer. It is therefore not sufficient to place an order on our website to make a sale. The sale is only concluded upon receipt of the confirmation email.4.5 Nymph reserves the right to request additional information for the safety and security of the customer and, failing this, to refuse the execution of the order. The same applies if an obvious mistake has been made in the description of the product or the price indication on the website, despite the great care that Nymph takes to ensure the correctness of the data. Nymph is entitled to refuse an order due to a serious failure of the Customer with regard to orders in which the Customer is involved.Article 5: Delivery and performance of the agreementNymph undertakes to deliver the Products within a specified period that starts after full receipt of payment. This delivery period, which will however not exceed 60 days, depends on available stocks and is indicated by the Seller during the purchase process. By placing the order, the Buyer agrees to the stated Delivery Period.The delivery times are the working days as stated on the Website with the order. Nymph does everything within its power to respect the stated delivery times. If Nymph is unable to deliver the Products within the stated period, Nymph undertakes to inform the Buyer by e-mail. The Buyer will then give Nymph a new, reasonable delivery period. If Nymph exceeds the deadline again, the Buyer has the right to cancel the order.If no one is available at the Buyer’s address at the time of delivery, the Buyer must follow the instructions of the delivery service responsible for the delivery of the order.Any risk of loss or damage to the Products shall pass to the Buyer upon receipt of the Goods, i.e. when the Buyer, or a third party designated by the Buyer, who is not the carrier, physically takes possession of the Products . Upon delivery/collection, the Buyer must check the packaging for any damage. If the Products are damaged, the Buyer must not accept delivery and must inform Nymph immediately. Upon notification, Nymph will provide Buyer with necessary instructions regarding the damaged Products.Article 6: Retention of titleThe delivered articles remain the exclusive property of Nymph until full payment by the Customer.The Customer undertakes, if necessary, to inform third parties of Nymph’s retention of title, e.g. to anyone who would seize items that have not yet been fully paid for.Article 7: Right of withdrawalThe provisions of this article only apply to Customers who purchase articles online from Nymph in their capacity as consumers.If the right of withdrawal applies:The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving reasons.The withdrawal period expires 14 calendar days after the day– for agreements where the Customer has ordered several goods in the same order that are delivered separately: “on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last good.”;– for agreements concerning the delivery of a good consisting of several shipments or parts : “on which the Customer or a third party designated by the Customer, who is not the carrier, acquires physical possession of the last shipment or the last part.”;To exercise the right of withdrawal, the Customer must inform Nymph, Zonnebloemstraat 17, 9900 Eeklo, support@nymph.be by an unequivocal statement (e.g. in writing by post or e-mail) of its decision to withdraw from the contract. The Customer may use the attached model withdrawal form at the bottom of this page, but is not obliged to do so.To comply with the withdrawal period, the Customer must send his communication concerning his exercise of the right of withdrawal before the withdrawal period has expired.The Customer must return or hand over the goods to Nymph, Zonnebloemstraat 17, 9900 Eeklo without delay, but in any event no later than 14 calendar days after the day on which it communicated its decision to withdraw from the contract to Nymph. The Customer is on time if he sends back the goods before the period of 14 calendar days has expired.The direct costs of returning the goods shall be borne by the Customer.The Customer is requested to return the items in their original condition and packaging, with all accessories supplied, and instructions for use. If the returned product has diminished in value in any way, Nymph reserves the right to hold the Customer liable and claim damages for any diminished value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.All returned items are carefully examined. The starting point here is that the consumer may only inspect the article as he would be allowed to do in a shop. Returned items may be tried on, but may not have been used. If an item has undergone a reduction in value due to the use of the Customer, this will be charged to the Customer.In the case of a contract for the provision of services, insert the following text: “If the Customer has requested that the provision of services begin during the withdrawal period, the Customer shall pay an amount proportional to the amount at the time he has informed us that he has revoked the contract has already been delivered, compared to the full performance of the contract.”If the Customer revokes the agreement, Nymph will refund all payments received from the Customer up to that point, including the standard delivery charges, to the Customer within a maximum of 14 calendar days after Nymph has been informed of the Customer’s decision to terminate the agreement. revoked. In the case of sales agreements, Nymph may withhold reimbursement until it has received all the goods back, or until the Customer has demonstrated that it has returned the goods, whichever is the earliest.Any additional costs resulting from the choice of the Customer for a different method of delivery than the cheapest standard delivery offered by Nymph will not be reimbursed.Nymph will refund the Customer by the same means of payment as the Customer used for the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged any costs for such reimbursement.Article 8: WarrantyUnder the law of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have legal rights. This legal guarantee applies from the date of delivery to the first owner. Any commercial guarantee does not affect these rights.To invoke the warranty, the Customer must be able to present proof of purchase. Customers are advised to keep the original packaging of the goods.For items purchased online and delivered to the Customer’s home, the Customer must contact customer service support@nymph.be and return the item to Nymph at his expense.For the return of the Product, the Buyer must follow the procedure as stipulated in  the return conditions  applicable to these conditions.If a defect is detected, the Customer must inform Nymph as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its discovery. Afterwards, any right to repair or replacement will lapse.The (commercial and/or legal) guarantee never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, non-compliance with the instructions for use or manual, adjustments or changes to the article, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.Article 9: Customer ServiceNymph customer service can be reached on telephone number +32 495 506399, by e-mail at support@nymph.be or by post at the following address Nymph, Zonnebloemstraat 17, 9900 Eeklo. Any complaints can be directed to this.Article 10: Penalties for non-paymentWithout prejudice to the exercise of other rights available to Nymph, in the event of non-payment or late payment from the date of the default, the Client owes interest of 10% per annum on the unpaid amount by operation of law and without notice. In addition, the Customer is legally and without notice liable to pay a fixed compensation of 10% on the amount concerned, with a minimum of 25 euros per invoice.Without prejudice to the foregoing, Nymph reserves the right to take back the not (fully) paid items.Article 11: PrivacyThe person responsible for the processing, Nymph, respects the General Data Protection Regulation and the Belgian Privacy Act of 30 July 2018. The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, the sending of newsletters, advertising and/or marketing purposes. The legal grounds are the performance of the agreement, the consent, the fulfillment of legal and regulatory obligations and/or the legitimate interest of the company.You have a legal right to inspect and possibly correct, supplement or delete your personal data. In a number of cases listed in the GDPR, you may also request that the processing of your personal data be limited. You can also object to the processing of your personal data if you have serious and legitimate reasons that override our need to process your data. Via a written, dated and signed request to To exercise your rights, you can contact Nymph, Zonnebloemstraat 17, 9900 Eeklo, support@nymph.be., you can request your personal data in digital and readable form free of charge and/or have it transferred to other responsible parties. To the extent that our processing is based on your prior consent, you have the right to withdraw that consent.In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge and you do not have to give a reason.To exercise your rights, you can contact Nymph, Zonnebloemstraat 17, 9900 Eeklo, support@nymph.be .We treat your data as confidential information and will not rent or sell it to third parties. It is possible that the personal data obtained will be passed on to companies cooperating with us: Mollie BV, The Rocket Science Group LLC, SendCloud BV. For more information, see our Privacy Policy .Article 12: Use of cookiesOur Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website. Without your prior consent, we only place the purely functional cookies that are necessary for our Website to work correctly. For all other cookies, we first ask for your permission.For an overview of all cookies that our website places on your device, please refer to our Cookie Policy .On your first visit to our website you will be asked to accept our cookies. You can then manage your choices yourself at any time.You can set your internet browser in such a way that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.Article 13: Affected validity – non-renunciationIf any provision of these Terms is declared invalid, illegal or void, this will not in any way affect the validity, legality and applicability of the other provisions.Failure at any time by Nymph to enforce or exercise any of the rights set forth in these Terms shall never be construed as a waiver of such provision and shall never affect the validity of such rights.Article 14: Change of conditionsThese Conditions are supplemented by other conditions to which explicit reference is made and Nymph’s general terms and conditions of sale. In case of contradiction, these Terms and Conditions will prevail.Article 15: EvidenceThe Customer accepts that electronic communications and back-ups can serve as evidence.Article 16: Applicable law – DisputesBelgian law applies, with the exception of the provisions of private international law regarding applicable law.The courts of the Consumer’s place of residence are competent in legal disputes. The Consumer can also turn to the ODR platform ( http://ec.europa.eu/consumers/odr/ ).Revocation form(only complete and return this form if you want to cancel the contract)To Nymph with address in Belgium, 9900 Eeklo, Zonnebloemstraat 17, with company number 0793.938.664, with e-mail address support@nymph.be .
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